Return and Refund Policy Informations

Return and Refund Policy

At InteriorFlow, our goal is to provide you with high-quality products and exceptional customer support. Your satisfaction is our priority, which is why we offer a 30-day guarantee. If you are not satisfied with your purchase for any reason, please contact us via our contact page.

Cancellation Policy

Please note that any modification or cancellation of an order must be made within 24 hours of placing it. After this period, we may no longer be able to fulfill the request, as the order may already be in process. If you cancel within 24 hours, the refund will be processed within 10 business days.

Returns and Refunds

We offer a 30-day return period for unused products returned in their original packaging. However, we do not offer refunds for items that have been used, worn, or damaged due to normal wear and tear or improper use. If you return an item without a valid reason or outside the 30-day window, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

To initiate a return, please email us within 30 days of delivery, providing your order number and the reason for the return. Our team must approve all returns before the product is sent back. Products must be returned in their original packaging and in unused condition. Please include your order number and the name used for the order in the return package to ensure prompt processing. Customers are responsible for return shipping costs, unless the product arrived damaged. Shipping costs are non-refundable.

Upon receipt of the return, it may take up to 10 business days to inspect the item(s). Once we confirm that the products are in good condition, please allow up to 40 business days from the confirmation date for the refund to be processed. If you have not received the refund after our confirmation, please contact your financial institution.

We do not offer refunds for items that have been used or worn, or that are damaged due to normal wear and tear or improper use.

All refunds are processed in US dollars ($USD), in accordance with the original purchase. Please note that customers are responsible for any fees associated with currency transactions or exchange rates.

Product Issues

We take product safety seriously and encourage customers to use our products responsibly. Please follow all usage instructions and safety precautions provided with the product and available on our website. Failure to do so may result in damage or accidents for which we cannot be held liable, and any refunds or replacements will be at our discretion. If you experience any discomfort while using our products, please stop using them immediately and contact us via our contact page. We are here to help resolve any issues or answer any questions.

Damaged Products

We carefully package our products to prevent damage during transit. A product is considered damaged if it has a defect or is physically broken. Packaging damaged during transit—such as crushed boxes—where the product itself remains in good condition, is not considered damage.

If your product arrives damaged, please notify us within 48 hours of delivery. To report a damaged item, send us an email and attach a clear photo of the damage. We will determine your eligibility for a replacement at no additional cost. We do not offer refunds or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

Although we strive to deliver your order promptly, we cannot be held liable for delivery delays beyond our control, including those caused by the courier, customs, or other issues arising during transit. If you encounter delivery problems, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.